Who this page is for
Aureus (listed on Google Play as Aureus by Aureus Platforms Private Limited) is fitness-centre management software. This page applies to:
- Fitness centre owners who signed up for an Aureus owner account
- Trainers and staff registered under a centre
- Members whose profile, attendance, or health data was entered in Aureus by a centre
How to request deletion (required steps)
- Email us from the address linked to your Aureus account (or the email your centre has on file for members) to aureusplatformspvtltd@gmail.com with the subject line: Aureus account deletion request.
-
Include in your message:
- Your full name
- Registered email and phone number
- Account type: owner, trainer/staff, or member
- Fitness centre name (if you are staff or a member)
- Whether you want the entire business account deleted (owners only) or only your personal profile
- Verify your identity. We may reply asking for a one-time confirmation from the same email or a brief detail only the account holder would know (e.g. centre name, last payment date).
- Wait for confirmation. We aim to acknowledge requests within 3 business days and complete eligible deletions within 30 days, unless a longer period is required by law or stated below.
Members: contact your fitness centre first
Member records are created and controlled by your fitness centre. You may ask your centre to remove or update your profile in Aureus. If they cannot help, use the email steps above and we will coordinate with the centre or delete member data we directly control after verification.
What we delete
After a verified owner deletion request, we delete or anonymise, where technically feasible:
- Firebase Authentication login for the owner account
- Owner profile (
ownersdocument) and linked fitness-centre record (gyms) - Branches, membership plans, trainers/staff accounts, and member profiles under that owner
- Attendance, fees, expenses, and operational data stored under that owner in Firestore
- Profile photos and face-enrollment assets in Firebase Storage for that owner
- Biometric face identifiers stored with AWS Rekognition linked to that owner’s members/staff
- Push notification tokens (FCM) associated with the account
For trainer/staff or member-only requests, we delete the relevant profile, credentials, photos, and face data for that person without deleting the entire centre unless the owner also requests full account closure.
What we may keep (and for how long)
| Data type | Reason kept | Typical retention |
|---|---|---|
| Payment and subscription records (Cashfree payment IDs, invoices, amounts) | Tax, accounting, and fraud prevention | Up to 8 years as required under Indian law |
| Support emails and deletion request logs | Proof of request and dispute handling | Up to 3 years |
| Aggregated, non-identifying analytics | Service improvement | Indefinitely in anonymised form |
| Backups | Disaster recovery | Overwritten within 90 days of deletion |
In-app alternative (owners)
Fitness centre owners may also request deletion by signing in to the Aureus app or web admin, opening More → Help / Support (or emailing us from the registered owner email). Full self-serve delete in the app may not be available in all builds; email remains the official channel for Play Store deletion requests.
Questions / Contact us:
Email:
aureusplatformspvtltd@gmail.com
Phone:
+91 77366 49772